Paypal Orders

I've encountered a problem with my order. If you placed an order via PayPal and experienced issues with your order or wish to return your product, please contact us first at info@sophia-rose.co.uk

*The average wait time for a customer is 4 times faster when they contact us directly instead of using the PayPal app!

I would like to return my order.

To easily return your order, please contact us at info@sophia-rose.co.uk

, and we will send you the return instructions via email within 24 hours.

I am dissatisfied with the quality.

For an appropriate solution, please contact us at info@sophia-rose.co.uk

, and we will do everything we can to compensate you.

Items are missing or damaged.

Please contact us at info@sophia-rose.co.uk

 and specify which products are missing or damaged. We will immediately send you a new item or refund the purchase price of the affected item.

 

Contact:

• Email: info@sophia-rose.co.uk
• Response time: 12 hours (on business days)

Opening hours:

• Monday to Sunday: 9:00 - 17:00